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We currently ship within Taiwan only (including Kinmen, Penghu, and Green Island).
Orders are processed and shipped Monday through Friday. If there’s a public holiday or natural disaster like a typhoon or earthquake, shipping will be processed the next business day.
Delivery time varies depending on the shipping method and destination. If you have an urgent order, we recommend choosing Post Office home delivery and contacting us to expedite it.
For bulk purchases, please contact us directly at support@swelleye.com and we’ll get in touch with you.
Shipping methods:
We offer FREE shipping on orders over NT$3,000.
Order Tracking
After we ship your order, you will receive an email with your shipping notification and tracking number. Once you have your tracking number, you can visit the shipping carrier’s website and enter the tracking number to view your package’s status.
Shipping Materials
We love the ocean and environment, and therefore 98.6% of our packaging is recyclable! The label on the shipping box is not recyclable - please remove it before recycling the box. Thank you.
We want you to love your Swelleye tee. If something’s not right, you have 14 days from the delivery date to request a return or exchange.
Condition for returns
Items must be unworn, unwashed, and in their original condition.
Unboxing and Recording Guidelines
To protect both parties, we suggest recording the entire unboxing process. The video should clearly show:
Return shipping costs
If you’re returning or exchanging due to a wrong or defective item, we’ll cover the return shipping cost. For change-of-mind returns or size exchanges, the customer covers return shipping.
Refunds
Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days.
How to start a return or exchange
Email us at support@swelleye.com, including your order number, reason for your return, as well as any photos/videos. We’ll send you instructions on how to send the item back.
Welcome to Swellmart, the online store operated by Swelleye, Ltd. (台灣哪衝浪有限公司), Tax ID 43776761, located at 7F-10, 32 Gongyuan Road, Jiaoxi Township, Yilan County 262. By placing an order with us, you agree to the following terms. These terms apply to purchases made on swelleye.com/swellmart only; our Swelleye PRO surf camera subscription service is governed by a separate agreement, available here.
Products
Swellmart currently sells one product, the “TAIWAN SURFER” T-Shirt. We make reasonable efforts to ensure product descriptions and images are accurate, but slight variations in color or print may occur.
Orders & Payment
All prices are listed in New Taiwan Dollars (NT$). We accept credit card and debit card payments (Visa, Mastercard, JCB), Apple Pay, and ATM virtual payment. We reserve the right to refuse or cancel an order in cases such as stock unavailability, pricing errors, or suspected fraud.
Shipping
We currently ship within Taiwan only, including Kinmen, Penghu, and Green Island. Shipping Information is available here.
Returns & Exchanges
Our Returns & Exchanges policy is available here.
Intellectual Property
All content on this site, including the Swelleye name, logo, and images, is the property of Swelleye, Ltd. and may not be used without permission.
Limitation of Liability
Swelleye, Ltd. is not liable for any indirect or incidental damages arising from the use of our products or website, except as required by applicable law.
Governing Law
These terms are governed by the laws of Taiwan and Taiwan’s Consumer Protection Act. Any disputes will be resolved in the courts of Taiwan.
Changes to These Terms
We may update these terms from time to time. Changes take effect once posted on this page.
Contact Us
Phone: 0981-148-894
Email: support@swelleye.com
This policy explains how Swelleye, Ltd. (台灣哪衝浪有限公司), Tax ID 43776761, collects, uses, and protects your personal information when you shop at Swellmart (swelleye.com/swellmart), in accordance with Taiwan’s Personal Data Protection Act (個人資料保護法). This policy covers store purchases only; data collected through our Swelleye PRO surf camera subscription service is covered separately here.
Information We Collect
When you place an order, we collect your name, phone number, shipping address, email address, and payment information.
How We Use Your Information
We use your information to process and fulfill your order, communicate with you about your order, and respond to customer service inquiries.
Sharing Your Information
We share your information only as needed to fulfill your order: with our payment processor (ECPay 綠界科技) to process payment, and with our shipping partners (7-Eleven, Family Mart, and Chunghwa Post) to deliver your order. We do not sell, rent, or otherwise provide your personal information to third parties for marketing purposes.
Data Retention
We retain your information for as long as needed to fulfill your order and to comply with accounting and tax record-keeping requirements under Taiwan law.
Your Rights
Under Taiwan’s Personal Data Protection Act, you have the right to query, correct, request deletion of, or request that we stop collecting, processing, or using your personal data. To exercise these rights, contact us at support@swelleye.com.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
Changes to This Policy
We may update this policy from time to time. Changes take effect once posted on this page.
Contact Us
Phone: 0981-148-894
Email: support@swelleye.com
See the surf first!
All rights reserved.
See the surf first!
©2017 - Swelleye, Ltd.
All rights reserved.
See the surf first!
©2017 - Swelleye, Ltd.
All rights reserved.
See the surf first!
©2017 - Swelleye, Ltd.
All rights reserved.